Virtual Primary Care Is Here! Make the Most of It With These Tips

Before the pandemic, telehealth coverage and access to virtual primary care were limited to certain patients. When COVID-19 hit, healthcare providers had to ensure patient safety in any way possible — including limiting in-person appointments. Now, many Americans depend on access to telehealth services and use them regularly.

It’s easy to see why. High deductibles and copays, long waits for primary or urgent care visits, and the hassle of working with insurance companies make it a pain to get sick and find care. Telehealth also improves access to healthcare, especially for those in rural communities who may have limited options.

Fortunately, the rise of telehealth means patients can access care in record time with the same quality and outcomes as in-person visits. There’s nothing worse than driving to a doctor’s appointment when you’d rather be in bed; virtual primary care helps you focus on resting up and feeling better. Plus, some providers send prescriptions directly to your preferred pharmacy so you can get the treatment you need ASAP.

Even though telehealth has become widespread, you need the right telehealth hardware and tech tools to reap the benefits of telehealth coverage. There are a few key ways to ensure you’re ready for the era of virtual primary care.

The Ins and Outs of Virtual Primary Care

Your employer may offer a few telehealth benefits, but you should explore your virtual primary care options before signing on. Virtual primary care is faster and more convenient than “minute clinics,” and it covers preventative services and disease management at a fraction of the cost. You’ll need telehealth coverage for the following services:

• Annual wellness visits.
• Routine follow-up appointments.
• Ongoing management of chronic diseases.
• Prescription discounts.
• Referral processes that connect you with necessary specialists.
• 24/7 urgent care for common illnesses and injuries.

Your employer’s plan should provide access to these benefits. If it doesn’t, you might not be able to use telehealth to replace traditional primary care. If your telehealth coverage limits access to these benefits, talk with your employer about finding a virtual primary care solution for your company.

Telehealth Hardware and Tech Workarounds for the Future

Virtual care requires proper software and hardware to work effectively. Without the right equipment or internet connection, glitches can occur and inhibit access to telehealth. To combat these problems, make sure you have all the right tools for your telehealth visit. Additionally, make sure your devices are charged, set at the appropriate volume, and that your microphone picks up your voice clearly.

Here are a few things to have in place before your next telehealth appointment:

1. Internet connection

A solid internet connection is crucial for a successful telehealth visit. Internet access should be reliable and fast to prevent connection troubles, as poor sound and video quality jeopardize your access to quality care. Your internet speed should be at least 15 Mbps download and 5 Mbps upload for a successful telehealth visit.

2. A computer or mobile device

Your device should enable your provider to see and hear you clearly. This will help you communicate any issues with them and — more importantly — makes it easier for your providers to diagnose your illness or injury.

3. Software

Patients and providers both need access to secure telehealth software. Using designated telehealth software ensures that your visit is HIPAA-compliant (i.e., all sensitive patient information is protected) compared with FaceTime or Skype. Both you and your provider should do everything possible to keep your visit confidential.

4. A quiet space for your appointment

Finding the right location for your telehealth appointment can be a challenge. It needs to be a private place to ensure your appointment is free of distractions. You might have to discuss sensitive information or show the provider your injuries, so this is incredibly important.

5. Patience

Even the most tech-savvy patients encounter Wi-Fi issues, poor video quality, or other tech problems. These issues are common with modern tech tools, and they are sometimes unavoidable. If something happens during your visit, don’t panic. Your provider might call you back on your phone for a voice call.

If you are new to virtual primary care, ask your employer about your telehealth coverage options. Importantly, check your technology and hardware to ensure that you have the best possible telehealth experience.

Telehealth is meant to be simple and convenient so that you can focus on wellness. To ensure it is, click here and learn more about our Virtual Primary Care solution.